Loyalty Levels

The program includes different levels of loyalty, each with increasing benefits:

Bronze: Entry level with access to basic discounts.

Silver: Bigger discounts and exclusive offers.

Gold: Priority access to special events and promotions.

Platinum: Premium benefits, including significant discounts and invitations to exclusive experiences.

Redemption of Points Discounts: Points can be redeemed for discounts on future purchases. For example, 100 points can be worth a discount of 10 euros. Rewards: Exchange points to obtain specific products, such as tents, trekking shoes or technical clothing.

Unique Experiences: Use points to participate in exclusive events, such as adventure weekends with expert guides.

Point Tracking Mobile App: Customers can monitor their points balance in real time, receive promotion notifications and view point earning opportunities.

Website: A dedicated section on the website allows customers to access their profile, view their points balance and discover the offers available.

Newsletter: Periodic emails informing customers of their point balance and new opportunities to redeem and earn points. Communication and Promotions Email Marketing: Sending personalized emails with offers based on purchasing habits and loyalty level.

Push Notifications: Notifications via the app to inform customers about special promotions and point bonuses. Social Media: Social media campaigns to promote the program and share testimonials from satisfied customers.